NeoSpin Terms and Conditions

Welcome to NeoSpin Online Casino. These Terms and Conditions govern your use of our website, games, and services at https://www.neospin.com/. By creating an account, you agree to be bound by these terms in full. We operate NeoSpin Casino under the laws of Costa Rica and hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Who We Are

NeoSpin is owned and operated by Metlait SRL, a company registered under the laws of Costa Rica (No. 3-102-911867), with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. Paysafe transactions on our platform are processed by Tronabriz Limited. We have operated since 2022 and provide our services in English, including localised versions for the UK, Canada, and Australia markets.

Licensing and Dispute Resolution

We are licensed and regulated by the Tobique Gaming Commission under licence No. 0000064. Any disputes that cannot be resolved directly with our support team can be escalated to EGIS, our alternative dispute resolution provider, at disputes@egis-adr.com. Formal disputes are subject to arbitration in Costa Rica, and any claim must be filed within one year of the incident giving rise to it.

Eligibility and Restricted Territories

You must be of legal gambling age in your jurisdiction and able to form legally binding contracts to register with us. We welcome players from Australia, New Zealand, Canada (excluding Ontario and New Brunswick), Norway, Germany, Austria, Switzerland, and other permitted markets. We do not accept real-money players from a number of restricted countries, including Afghanistan, Belgium, Brazil, Bulgaria, China, Cuba, Cyprus, Estonia, Greece, Iran, Iraq, Israel, Japan, Latvia, Lithuania, Malta, the Netherlands, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States, and others listed in our general terms. Players in Sweden cannot receive bonuses, promotions, VIP programs, or exchange loyalty points. Using a VPN or any other method to circumvent our geographic restrictions is strictly prohibited and may result in the confiscation of winnings and closure of your account.

Account Registration

When you register for NeoSpin Casino, you must provide accurate, current, and complete information. We allow only one account per person, household, or IP address. We reserve the right to request identity verification (KYC), including proof of identity, proof of address, and proof of payment method, which may be submitted in Latin or Cyrillic script. We may also require phone or video verification. If you do not complete verification within two weeks of our request, your account may be locked.

• We require you to keep your login credentials confidential at all times.
• We may suspend or close accounts that provide false or misleading information.
• We apply a €25 monthly dormancy fee to accounts inactive for 12 consecutive months without login or play.

Deposits, Withdrawals, and Currencies

Our internal operating currency is EUR, and we accept EUR, USD, AUD, CAD, NZD, NOK, and a range of cryptocurrencies including BTC, ETH, LTC, USDT, XRP, DOGE, TRX, ADA, and BNB. We do not offer fiat-crypto exchange, and your account currency can only be changed after completing the first stage of our welcome bonus. Minimum deposits start at 20 EUR/USD, with all 18 of our deposit options processed instantly and free of charge.

Minimum withdrawals begin at 30 EUR/USD through e-wallets, with higher minimums applying to bank transfer and Inpay methods (500 EUR). We apply daily, weekly, and monthly withdrawal limits across all currencies, and amounts exceeding a method's limit will be paid in instalments. Progressive jackpot wins are paid in full and do not count toward these limits. Each deposit must be wagered three times before a withdrawal request is processed; otherwise, we may charge a processing fee or decline the withdrawal. Pending times may take up to 24 hours on busy days, and withdrawals are generally processed within 72 hours of approval.

Bonuses and Promotions

At NeoSpin, we offer a Total Welcome Pack of 300% up to €7,000 plus 300 Free Spins across your first four deposits, along with a Highroller First Deposit Bonus, Daily Cashback, Wednesday Free Spins, Weekend Reload, and a Bonus Cancellation option. Our sports betting bonuses include a Welcome Package of up to €1,600 in OnlyWin Freebets. All bonus offers are subject to a 40x wagering requirement unless otherwise stated, and we apply game contribution rates of 100% for slots and 5% for table games, live casino, lottery, and other games.

• We do not permit jackpot slots, EGT titles, or certain named games to count toward bonus wagering.
• You may hold only one active bonus at a time, and real money is always played first.
• We consider bonuses reaching 70% of deposits across 5-9 deposits, or 50% across 10 or more deposits, to constitute bonus abuse.
• Bonuses and promotions are not available to players located in Sweden.

We reserve the right to withdraw, modify, or cancel any promotion at our discretion, and to void winnings obtained through bonus abuse or breach of these terms.

Our Loyalty Program

Every player is automatically enrolled in our Neospin Loyalty Program upon registration. Our program includes 16 statuses, from Colibri through Lion, each rewarding Complimentary Points earned through real-money play with loot boxes, cash rewards, and wheel-of-fortune prizes. VIP members receive exclusive bonuses, access to VIP-only tournaments, early game access, and a dedicated personal manager. VIP status may be suspended if no deposit is made within 30 consecutive days.

Games and Fair Play

We offer over 5,800 games from more than 80 certified providers, including Evolution, Pragmatic Play, NetEnt, Play'n GO, and Betsoft, covering slots, live dealer tables, jackpot games, table games, and sports betting. All our games use certified random number generators and encrypted data transfer to ensure fairness and security. We note that NetEnt and Amatic titles are unavailable in Australia, while Play'n GO and Pragmatic Play titles are unavailable in Sweden.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, self-exclusion, and cooling-off periods. If you believe your gambling activity has become problematic, we encourage you to contact our support team for guidance and assistance in setting appropriate limits.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to NeoSpin Casino. We shall not be liable for any indirect, incidental, or consequential damages arising from your use of our platform, except where such liability cannot be excluded under applicable law.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. We recommend reviewing this page periodically, as continued use of our services after changes constitutes your acceptance of the updated terms.

Contact Us

If you have any questions regarding these Terms and Conditions, our support team is available 24/7 via live chat and email at support@neospin.com. We also provide a contact form and FAQ section, with dedicated personal managers available for our VIP players.